Privacy & Data Policy
This policy explains how Penpol Tea Gardens England (“we”, “our”, “us”) collects and uses personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By visiting our website or contacting us you accept these principles.
1. Information We Collect
We collect minimal personal data: your name, email address, telephone number, and optional details you choose to include when using the enquiry form. No payment or card data is handled through this site.
2. Purpose of Use
Personal information is used solely to respond to enquiries, arrange visit dates, or provide follow-up information you request. We do not use data for automated decision making or profiling. Email addresses are not added to mailing lists without explicit consent.
3. Legal Basis for Processing
Our processing rests on two lawful bases: (1) your consent when you submit information through a form and (2) our legitimate interest in communicating with individuals who contact us about our services.
4. Data Storage and Security
We store enquiry records in a secure email system and protected offline archive accessible only to staff responsible for bookings. All devices use password authentication and encryption. We retain data for no longer than twelve months after the last contact, unless required by law.
5. Cookies and Analytics
Our site uses only essential and anonymous cookies necessary for basic operation and visit counting. Analytics data is aggregated without identifying visitors. Full details appear on our Cookies & Controls page.
6. Sharing of Data
We do not sell, rent, or trade personal data. Information is shared only with service providers who support our technical infrastructure (e.g., hosting provider) under strict confidentiality agreements.
7. International Transfers
Data is stored within the United Kingdom. If any transfer outside the UK becomes necessary, we will use approved safeguards such as Standard Contractual Clauses to protect your rights.
8. Your Rights
You have the right to access, correct, erase, or restrict the use of your personal data. You may also object to processing or withdraw consent at any time by emailing [email protected]. We respond to requests within one calendar month.
9. Data Controller Details
Penpol Tea Gardens England is the data controller for this website. Contact us at:
17 Penpol Road, Feock, Truro TR3 6RW, England | Tel 441 872 654 319 | [email protected]
10. Complaints
If you believe your data has been mishandled, you may complain to the Information Commissioner’s Office (ICO). We would appreciate the chance to resolve any issue directly first.
11. Updates
This policy may change to reflect legal or operational updates. The latest version will always be posted on this page with the revision date shown below.
Last updated: 18 October 2025